Returns & Exchanges
At Tropical Plants of Florida, we want you to be completely satisfied with your greenery, which is why we offer a 30-day health guarantee on all live plant shipments. If your plant arrives damaged or fails to thrive within the first month, we are committed to making it right through a replacement or refund.
Document the Issue
Take clear photos of the plant and its packaging within 48 hours of delivery to document any transit damage or health concerns.
Contact Support
Email our plant care experts at support@tropicalplantsofflorida.com with your order number and the attached photos to initiate the claim.
Review Process
Our horticultural team will review your case within 2 business days to determine if the plant requires specialized care or a full replacement.
Resolution
Once approved, we will ship a healthy replacement plant at no cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing